Terms & Conditions

Who we are

The jewellery is brought to you by Jude Karnon Jewellery whose trading address is 21 Nettleton Close, Leighton Buzzard, Beds, LU7 4YX.

If you wish to contact us you can do so at judekarnonjewellery@outlook.com or 07891 199922.

These terms will apply to the contract between us. Please read them carefully. By placing an order you are agreeing to these terms.

You may only purchase products from us if you are at least 18 years old.

We will only use your personal information for processing your order and for our own records. Your information will not be provided to third parties.

After you place an order you will receive an e mail from us confirming the order. The contract is formed between us when we confirm the order.

The Jewellery

All jewellery is handmade so no two pieces will be exactly the same. This also refers to orders from collections that are advertised on website and social media channels.

All jewellery is made to order. If your order is urgent and required for a specific date, please contact us and we will do our best to meet your needs.

Pricing and payment

Due to fluctuations in metal prices, prices for ’ready to wear’ pieces and bespoke jewellery can vary in time so any prices found on the website or social media should be used as a guide only. Prices for chains also vary (due to length and style).

Prices will be discussed and confirmed during the ordering stage.

Payment for all jewellery and all applicable delivery charges must be made in advance by a bank transfer, cheque or PayPal.

Delivery and postage

Postage is not included in the price and type of postage will be discussed with the customer at the ordering stage.

If you order a product for delivery outside the UK your order may be subject to import duties or taxes applied when the delivery reaches that destination. We have no control over these charges and they will be your responsibility so you are advised to check them before ordering.

Please be advised that it is the customer’s responsibility to provide the correct and complete delivery address, failure to do so may result in your order being undelivered or delivered to the wrong address, for which we are unable to accept responsibility. Please check that the correct delivery/shipping address and full name and postcode has been given after processing your order. If you have provided the wrong address, or incomplete address, please let us know by e mail (judekarnonjewellery@outlook.com) within 24 hours of placing your order.

We accept no liability for any delay in delivery or non-delivery due to circumstances beyond our reasonable control. If the parcel / product is lost or found to be damaged upon receipt then you should inform us and Royal Mail [or your chosen delivery agent] without delay within 7 days of the item’s date of posting, and any damaged item(s) returned to me for replacement. If using the Post Office for a return, please make sure you obtain a certificate of posting from the Post Office for any returned items.

If you have any questions about shipping costs or times do get in contact judekarnonjewellery@outlook.com or call 07891 199922 for more information.

Returns policy and your right to cancel for ‘Ready to wear’ jewellery items

For jewellery other than bespoke items, if you change your mind or decide for any other reason that you do not wish to keep or receive the item you may cancel your order any time from the date of confirmation of your order until 14 days after delivery of the item. If you choose to cancel after despatch then you must return the items to us without undue delay and in any event not later than 14 days after the date upon which you notify us of your decision to cancel the contract.

At no cost to the customer we will replace or correct goods damaged in transit providing we receive written notification of such damage within 7 days of the date of delivery but not otherwise.

If you wish to cancel an order prior to despatch, please email me at judekarnonjewellery@outlook.com.

If your order has already been dispatched, you can return any item to us unworn and in its original packaging for a full refund within 14 days of receiving the goods. We recommend using Royal Mail Special Delivery postage as we do not accept responsibility for items lost in transit. Refunds will be made to the original payment method minus post and packaging.

Returns made after 14 days of the customer receiving the goods will not be issued with a cash refund, but can be exchanged for other items, or exchanged for a credit note/vouchers for ‘Jude Karnon Jewellery’ to the amount of the jewellery’s worth. The credit note/voucher will be for the amount minus the postage and packaging paid by us. Exchanges of goods for vouchers/credit notes, or alternative jewellery can only be made within 28 days of receiving your order. Any credit note/vouchers will be valid for a period of 12 months.

We not issue refunds for ‘postage and packaging’ on items that have been returned to us for a refund unless the items were faulty.

We cannot accept any refunds or exchanges on pierced ear earrings, including drop earrings and studs, unless there is a fault with them.

Alterations to pieces after purchase and delivery will incur a charge unless the piece is faulty.

Please do get in touch if you would like to find out whether your item is returnable or not before purchasing.

Bespoke jewellery

Together we can create a piece of jewellery to your specifications and this service will include initial consultation (phone call/email/questionnaire) to discuss your requirements. A design theme, budget and time frame will be agreed during this stage. Then we will draw some design ideas and work with you to reach a final design.

Once you are happy with your final design specifications and have confirmed via email (judekarnonjewellery@outlook.com) that all details are correct and you are ready to go ahead, we will confirm your order. Payment for bespoke jewellery needs to be made before we can proceed with an order. Quotes are valid for 30 days from date of issue due to the fluctuations in metal prices.

Unless otherwise agreed, all bespoke items will be posted using the Royal Mail Special Delivery service and will be charged to customers at the rate current at the time of posting.

Alterations requested after sign off will incur charges unless items are faulty.

No refunds will be given on any bespoke piece (unless faulty).

Bespoke pieces of jewellery will be photographed during creation and on completion and uploaded to the www.judekarnonjewellery.co.uk , Facebook and Instagram pages after the recipient/customer has received the piece of jewellery.

Final designs are the creative property of Jude Karnon and some elements of bespoke pieces may be used in future designs.

Hallmarking

According to current UK hallmarking legislation, it is a legal requirement for silver over 7.78g to have a recognised hallmark (www.assayofficelondon.co.uk for more information). Many of Jude Karnon Jewellery bespoke and ready to wear pieces will not have a hallmark as they will not weigh more than 7.78g. Jude Karnon would be happy to organise hallmarking for pieces weighing less than 7.78g upon request and for an additional charge.

Jewellery making workshops

Payment for workshop is due at time of booking.

Customers must be 18 years or over or accompanied by an adult.

Full day workshop vouchers are valid for 12 months and half day workshop vouchers valid for six months from purchase date.

An extra cost will be charged if customer wants to use more than 25g of silver in their design.

Gemstones are not included in the cost of a workshop but Jude Karnon is happy to assist you in sourcing stones for your designs.

Workshops run, by arrangement, Monday to Friday all year round (except Christmas Day, Boxing Day and New Years Day). On special request, a workshop on Saturday or Sunday can be arranged.

If you cannot make the workshop date due to unforseen circumstances, a new date can be arranged within three months of booking. However, if you are unable to attend on the rearranged date the management reserves the right to decline a further booking and your booking fee may be forfeited.

If Jude Karnon can no longer commit to a date due to unforseen circumstances then a mutually convenient rearranged date will be offered within six months of the booking.

You have the right to cancel the booking within 14 days of the date on which you entered into this contract and have a full refund, but if the date of your workshop is within the 14 days you will have to pay for any service you have received at the date of cancellation.

You understand that you will be dealing with hot materials and that, whilst we take all reasonable care to protect you and your possessions from damage or injury, you understand and accept the risks involved.

Jewellery will be sent to the customer either by Royal Mail 1st or 2nd class. The customer will have to pay for the “Signed for” or Special delivery” service, if requested.

These terms and conditions are governed by English law and both parties submit to the exclusive jurisdiction of the English courts.

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